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Frequently asked questions
Everything you need to know about the product and billing.What types of Yealink products do you offer?
We offer a wide range of Yealink products, including desk phones, conference phones, headsets, and accessories.Our selection includes popular models like the Yealink T5 series, T4 series, and CP960 conference phones.
Do you provide technical support for Yealink products?
Yes, we offer basic support for setup and configuration of Yealink products. For more advanced troubleshooting or issues, we recommend contacting Yealink's official support team or a certified technician. You can also find detailed manuals and guides on the Yealink website.
Can other information be added to an invoice?
You can customize your invoices by adding additional information. Simple send us the updated details on our email - accounts@commssource.co.uk
How does billing work?
Billing is processed based on your chosen plan. The charges are applied at the beginning of each billing cycle. If you upgrade or downgrade your plan during a billing cycle, the changes will be reflected in the subsequent billing period.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your shipment on the courier's website. If you haven’t received your tracking information, please reach out to our customer service team.
Do you offer bulk discounts for large orders?
Yes, we offer competitive bulk pricing for large orders. If you are looking to purchase multiple Yealink products for your business or organisation, please contact our sales team for a custom quote and potential discounts.
