What kind of data can I view on the wallboard?
The wallboard provides real-time information on call metrics, including inbound and outbound calls, calls status, total talk time, and individual employee call activity
How does the wallboard help in managing call center performance?
The wallboard offers insights into call activities, response times, and employee performance, enabling managers to identify trends, optimize workflows, and improve overall efficiency.
Is the wallboard service compatible with existing VoIP systems?
Yes, the wallboard integrates seamlessly with most VoIP systems, providing enhanced visibility into call activities without requiring a complete system overhaul
Can I access the wallboard remotely?
Yes, we provide remote access options, allowing you to monitor call activities and performance from anywhere, enhancing flexibility and oversight