We serve clients with ground breaking solutions
About
Our Mission
ORiON is a leading Business Resource Centre. At ORiON, we are redefining the outsourcing experience by combining cutting-edge technology and providing cost-effective and results-driven solutions that exceed industry standards. Our services go far beyond the typical call center offerings, delivering an exceptional level of expertise that sets us apart from the competition. With a focus on customer satisfaction, operational efficiency, and seamless integration, we ensure your business receives top-tier support that drives growth and enhances customer loyalty. From inbound and outbound calls to specialized services like technical support, lead generation, and customer care, our team is trained to handle every aspect of your business communication needs with precision and professionalism. We are passionate about delivering superior service that is both affordable and impactful.
Inbound Call Centre
Our inbound call centre is designed to manage your customer interactions with the highest level of professionalism and efficiency. Whether handling high volumes of calls or delivering exceptional customer service, our dedicated team ensures your brand is represented with care and expertise. We customize our approach to suit your unique requirements, ensuring each call is managed effectively and in line with your business goals.
State-of-the-Art Call Centre Workstations
Our facilities feature advanced workstations, fully equipped with top-tier call centre technology and amenities. Designed to maximize both efficiency and comfort, these workstations empower our team to deliver exceptional service, ensuring every customer interaction is handled with professionalism and effectiveness.
Fluent English-Speaking Operators
Our operators are expertly trained and highly proficient in English, ensuring exceptional customer service with every interaction. With a deep understanding of various call scenarios, they communicate clearly and effectively, addressing inquiries with efficiency and professionalism. Their fluency and expertise enhance the quality of your customer interactions, contributing to improved satisfaction and seamless communication.
Around-the-Clock Customer Support
We are dedicated to offering your clients unmatched support with responsive attention 24/7. Our team ensures that every interaction is met with professionalism and care, providing continuous service day or night. By prioritizing your clients' needs, we deliver reliable and consistent support that enhances their experience and satisfaction at all times.
Concentrate on What Matters Most
Our skilled and experienced team is committed to managing all your calls 24/7, tailored to your unique business needs. By handling your customer interactions with precision and care, we allow you to focus on what truly matters - growing and running your business - while ensuring seamless, reliable communication.
Scale Effortlessly with Pay-As-You-Grow
Easily expand your team without the burden of recruitment, interviews, or training. Our efficient process allows you to quickly add staff as your business grows, eliminating the typical delays and complexities. We manage the hiring and onboarding, so you can smoothly integrate new team members and stay focused on accelerating your business success.
Our Range of Products
- Outsourced Orioneer Colleagues for Private Hire Support and Admin: Access skilled professionals for specialized support and administrative tasks.
- Telecoms and Broadband Solutions: Reliable and efficient communication infrastructure tailored to your needs.
- Intercom Systems: Advanced intercom solutions to improve internal communication and security.
- Virtual Landlines: Flexible virtual phone systems to enhance your business communication.
- Fully Handmade Websites: Custom-built websites designed to elevate your online presence with a personal touch.
- iClerk Invoicing System/App: A comprehensive invoicing system to streamline your billing and financial management.
